Refund Policy

Refund & Returns Policy

Effective Date: [Insert Date]

At Zolay, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a comprehensive return and refund policy outlined below.

Return Window

You may return eligible items within 30 days of the delivery date. Returns initiated after this 30-day period will not be accepted. To be eligible for a return, you must initiate the return process within this timeframe by contacting our customer service team.

Condition Requirements

To be eligible for a return, items must meet the following conditions:

  • Items must be unused, unworn, and in the same condition as when you received them
  • Items must be in their original packaging with all tags attached
  • Items must include all original accessories, manuals, and documentation
  • Items must not show signs of wear, damage, or alteration
  • Items must be free from odors (including perfume, smoke, or other scents)

How to Return Items

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [insert email] or contact us through our website at wc1gyb-0z.myshopify.com with your order number and reason for return
  2. Receive Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and return instructions
  3. Package Your Items: Securely package the items in their original packaging, include the RMA number, and attach the prepaid return label (if provided)
  4. Ship Your Return: Send the package using the method specified in your return authorization

Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item sent, defective product, etc.). We recommend using a trackable shipping method for your return.

Refund Process

Once we receive and inspect your returned item(s), we will process your refund according to the following timeline:

  • Processing Time: Refunds will be processed within 5-7 business days after we receive and inspect your return
  • Refund Method: Refunds will be issued to the original payment method used for the purchase
  • Refund Amount: You will receive a full refund of the item price. Original shipping charges are non-refundable unless the return is due to our error
  • Credit Timeline: Depending on your payment method and financial institution, it may take an additional 3-10 business days for the refund to appear in your account

Non-Returnable Items

The following items are not eligible for return:

  • Personalized or customized items
  • Intimate apparel and undergarments
  • Items marked as "Final Sale" or purchased with a discount code exceeding 30%
  • Gift cards and digital products
  • Items damaged by normal wear and tear
  • Items returned without original packaging or tags
  • Items returned after the 30-day return window

Exchanges

We offer exchanges for size or color variations of the same item, subject to availability. To request an exchange:

  1. Follow the return process outlined above
  2. Specify that you would like an exchange and indicate your preferred size/color
  3. We will confirm availability and provide exchange instructions

Exchange Shipping: If exchanging for a different size or color due to personal preference, you are responsible for return shipping costs. We will cover the shipping cost to send you the replacement item. If the exchange is due to our error, we will cover all shipping costs.

Price Differences: If the exchanged item has a different price, you will be charged or refunded the difference.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [insert email] with photos of the damage. We will provide a prepaid return label and expedite a replacement or full refund, including original shipping charges.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

  1. Check your bank account or credit card statement
  2. Contact your credit card company or bank, as processing times may vary
  3. If you've done the above and still haven't received your refund, contact us at [insert email]

Contact Information

If you have questions about returns or need assistance, please contact us:

  • Email: [insert email address]
  • Website: wc1gyb-0z.myshopify.com
  • Response Time: We typically respond to all inquiries within 24-48 hours during business days

Policy Updates

We reserve the right to update this Refund & Returns Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after any changes indicates your acceptance of the new policy.

Last Updated: [Insert Date]