Track My Order

Track Your Order

Thank you for your purchase from Zolay! We're excited to get your order to you as quickly as possible. Here's everything you need to know about tracking your package and monitoring its journey to your doorstep.

Check Your Confirmation Email

The easiest way to track your order is through the tracking link in your confirmation email. Once your order ships, you'll receive an email with the subject line "Your Zolay Order is On Its Way!" This email contains:

• A direct tracking link that takes you to your package's current status
• Your tracking number for manual lookups
• Estimated delivery date
• Carrier information

Don't see the email? Check your spam or junk folder, and make sure to add orders@zolay.com to your trusted senders list.

Manual Tracking with Your Tracking Number

If you prefer to track manually or need to check your package status on the go, you can use your tracking number directly on the carrier's website:

For US orders: Most packages are shipped via USPS, UPS, or FedEx. Visit the carrier's website and enter your tracking number in their tracking tool.

For international orders: Your package may be handled by multiple carriers. Start by checking with the original shipping carrier, then use your local postal service's website once the package arrives in your country.

Expected Delivery Timeframes

United States: 7-14 business days from the ship date
International: 15-30 business days from the ship date

Please note that these are estimated timeframes and can vary based on your location, weather conditions, holidays, and carrier delays. Remote or rural areas may experience slightly longer delivery times.

If Your Tracking Hasn't Updated

Don't worry if your tracking information hasn't updated in 5 or more days. This can happen for several reasons:

• Your package is in transit between sorting facilities
• Weather delays or high shipping volumes
• International customs processing
• Carrier scanning delays

In most cases, your package is still moving toward you even if the tracking isn't updating in real-time. We recommend waiting an additional 2-3 business days before taking further action.

When to Contact Support

We're here to help if you experience any delivery issues. Please contact our support team if:

• Your US order hasn't arrived after 21 business days
• Your international order hasn't arrived after 45 business days
• Your tracking shows "delivered" but you haven't received your package
• Your tracking hasn't updated in over 10 business days

How to Reach Our Support Team

Our customer service team is ready to assist you with any tracking or delivery concerns:

Email: support@zolay.com
Response time: Within 24 hours
What to include: Your order number, tracking number, and a brief description of the issue

We'll work directly with the shipping carrier to investigate any delivery issues and ensure you receive your Zolay order. Your satisfaction is our top priority, and we're committed to resolving any shipping concerns quickly and professionally.

Rest Assured

At Zolay, we stand behind every order. While shipping delays can occasionally occur due to factors outside our control, we're here to support you every step of the way. Thank you for choosing Zolay – we appreciate your business and patience as your order makes its way to you!