Shipping Policy

At zolay, we are committed to getting your order to you as quickly and safely as possible. Please review our shipping policy below for important information about processing times, delivery estimates, and package tracking.

Processing Time

All orders are processed within 1-3 business days (Monday through Friday, excluding holidays) after your order is placed. You will receive an order confirmation email once your purchase is complete, followed by a shipping confirmation email with tracking information once your order has been dispatched from our fulfillment center.

Please note that processing times may be extended during peak seasons, promotional periods, or due to inventory availability. We will notify you via email if there are any delays with your specific order.

Domestic Shipping (United States)

For orders shipping within the United States, standard delivery typically takes 5-7 business days after your order has been processed and shipped. Delivery times may vary based on your location and local postal service conditions.

We ship to all 50 states, including Alaska and Hawaii. Please note that deliveries to Alaska, Hawaii, and remote areas may take additional time beyond our standard delivery estimates.

International Shipping

We offer international shipping to select countries worldwide. International orders typically take 10-20 business days to arrive after processing, depending on the destination country and local customs procedures.

Please be aware that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in your order total. zolay is not responsible for any customs-related delays or additional charges.

Delivery times for international orders may be affected by customs processing, local postal service efficiency, and other factors beyond our control.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can use this tracking number to monitor your shipment's progress through the carrier's website.

Tracking information typically updates within 24-48 hours of shipment. If you don't see tracking updates immediately, please allow additional time for the carrier's system to process the information.

For any questions about your tracking information or shipment status, please contact our customer service team at [your-email@zolay.com] with your order number.

Lost or Missing Packages

If your package shows as delivered but you haven't received it, please first check with neighbors, building management, or other household members who may have accepted the delivery. Sometimes packages are left in secure locations or with trusted recipients.

If you still cannot locate your package after checking these possibilities, please contact us within 30 days of the delivery date shown in the tracking information. We will work with the shipping carrier to investigate the matter and provide a resolution.

For packages confirmed as lost by the carrier, we will either:

Ship a replacement order at no additional cost (if inventory is available)
Provide a full refund for the missing items

Please note that we cannot be held responsible for packages that are delivered to an incorrect address due to customer error in providing shipping information. Always double-check your shipping address before completing your order.

Shipping Address Changes

We can only modify shipping addresses if your order has not yet been processed and shipped. If you need to change your shipping address, please contact us immediately at [your-email@zolay.com] with your order number and the correct address.

Once an order has shipped, we cannot redirect it to a new address. You will need to work directly with the shipping carrier to arrange delivery changes, which may incur additional fees.

Contact Information

If you have questions about shipping or need assistance with your order, please don't hesitate to reach out:

Email: [your-email@zolay.com]
Store URL: wc1gyb-0z.myshopify.com

Our customer service team will respond to all inquiries within 24-48 hours during business days.

This shipping policy was last updated on [current date] and is subject to change without prior notice. Please check this page periodically for updates.